The importance and impact of employee experience on outcomes, technology adoption
Companies who sustain higher levels of engagement are 21% more profitable and report 4X more revenue than companies with low engagement levels. Engagement is only a measure of the desired outcome. The experience drives engagement.
Employee experience is the perception of the sum of all the interactions your employees have with your company. It involves the culture, pay, benefits, physical work environment, and the services, resources and tools you provide to ensure employee success and wellbeing.
If someone has a good experience overall, they will be more engaged (and all the good things that come with that like productivity, innovation, and loyalty). When the experience is bad, it affects their attitude and productivity. Eventually, they leave, telling others along the way not to work there.
In spite of incredible investment in the experience, employees are not more engaged.
And, it's costing us. Over the past 20 years, improving employee engagement has proved a bit of a challenge. Even with billions of dollars in investment and effort, disengagement has hovered around 66%. The cost is not only in terms of disappointing ROI in new programs and technology, but also in terms of business performance and the cost of controllable turnover.
There's human cost as well for employees who grow increasingly frustrated asking, "Why isn’t the inside experience more like the customer experience?”
Why can't we get it right?
It's complicated. When you think about everything that's encompassed in the employee experience, it appears daunting. It's not getting any easier when you add in the introduction of new workplace models and the fast-paced evolution of technology platforms and apps.
Many companies simply aren't equipped. They lack the mind-set, expertise, organizational structure and synergy needed to create and sustain an exceptional experience. The typical response is to introduce piecemeal solutions that do little to improve the experience, or might even make the experience worse. While they are hoping for better results, without fundamental changes nothing improves.
Spinderok can help.
Working with our community, our solutions help you expertly engineer the employee experience. This includes comprehensive playbooks that get you in the game fast and help you adapt at the speed of change.
Our insights and coaching equip you and your team with the mindset and methods needed to measurably improve the experience.
All of our solutions are infused with knowledge, experience and insights from our collaborator network, covering multiple disciplines including workplace technology, customer experience, design thinking, and sustainability.
It's a win-win-win.
Ultimately, Spinderok helps you sustain an exceptional employee experience that delivers measurable results for your employees, IT and the company as a whole.
Happier Employees: Employees have what they need to do their jobs, and manage work and personal aspirations.
Increased ROI: Increased adoption and perceived value of technology increases ROI by reducing redundant technology spend and minimizing expenses and effort associated with change management, security and training.
Increased Engagement: Employees are engaged in a more meaningful and sustainable way, aligned with the company's mission and culture, contributing to overall success.
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Get ready to catch the wave.
Microsoft Copilot Wave 2 is already approaching shore. If you, like many companies are still challenged with if and how to bring Copilot into the workplace, let us help you catch the wave.